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Urgent! Operations Manager – General Insurance - Local Job Opening in Cork

Operations Manager – General Insurance



Job description

Operations Manager – General Insurance

Location: Cork (Hybrid – periodic travel in Ireland & Europe)

Role Summary:

An exciting opportunity for a motivated professional (minimum APA-qualified) with a strong operational and leadership background to step into an international-facing role.

You’ll be responsible for performance delivery, regulatory compliance, and client success for teams operating in Ireland and outside of Ireland, while partnering with peers to embed a strong risk culture and service excellence.

Key Responsibilities:

  • Lead operational delivery for local and international teams, ensuring high performance and customer satisfaction.
  • Work closely with on-location managers to ensure compliance with regulatory standards.
  • Build and maintain strong client relationships.
  • Support and guide teams through a transformation roadmap towards a blended human/digital service model.
  • Monitor performance metrics, identify improvements, and implement solutions.
  • Requirements:

  • CIP or APA qualified in General Insurance.
  • 3+ years’ management experience in the insurance industry.
  • Strong leadership, relationship management, and change management skills.
  • Experience in contact centre operations, forecasting, and technology.
  • Confident communicator with a proactive approach.
  • Benefits:

  • Competitive salary.
  • 22 days annual leave.
  • High street discounts.
  • Pension scheme.
  • Career growth opportunities.
  • APPLY NOW!

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